ETGroup Blog

Holidays in apartment and Covid-19

WE ALWAYS TAKE CARE OF YOUR HOLIDAYS WITH OUR USUAL PASSION

Aware of the impact of the current difficult situation has around the world, we want to assure you that we are closely monitoring the situation and following the guidelines of global and local health authorities to ensure that we remain vigilant and able to face the current circumstances.

We are taking all the possible precautions in our apartments and offices with the aim of providing safe and clean environments for you and your family.

If you are planning a holiday with us, expect to receive the same services and attentions that have always characterized us.

Here we have collected some questions and answers that may be useful for you:

A safe holiday in apartment

What protocol do you follow for cleaning apartments?

The guidelines for cleaning our apartments have been integrated with the indications of the Italian Ministry of Health:

• All surfaces, furnishings, dishes, utensils and floors undergo a deep cleansing followed by careful sanitization using chlorine based disinfectant solutions (0.5% active chlorine) or 75% alcohol based disinfectant.

• Cleaning operations are carried out by selected staff, hired and trained directly by our company, wearing the required safety devices such as masks and gloves and in possession of sanitizing gel.

• The compliance with the procedures is guaranteed by the constant monitoring and instruction of our staff and by the use of sanitized equipment for each individual apartment.

• For more safety, we have been using disposable mattress covers and pillow covers for years.

• Towels and bed linen has always been subjected to sterilization by our industrial laundry.

How will be managed the check-in at the agency?

We remind you that it’s already possible to check-in online before arrival, in order to simplify and speed up the procedures in the agency. At your arrival you will be welcomed in a safe and sanitized environment by our team, trained and equipped with security devices, that will take care of sanitizing the keys before and after delivery.
For greater customer tranquility, we suggest you to enter one person per family.

How will be managed the maintenance in the apartments?

If it is necessary to carry out maintenance or minor repairs to the rented apartment, one of our maintenance staff will access the apartment respecting all the health protocols provided, equipped with the required safety devices and respecting the safety distances.  

How will be delivered the extra equipment such as bicycles and strollers?

The delivery of extra equipment such as bicycles, high chairs, strollers etc. will follow the usual methods. All the equipment will be disinfected.

Will be active the animation service in the villages?

With the current regulations on social distancing, it is impossible for us to guarantee the animation service. If there are new regulations from the competent bodies, the service will be reintroduced.

Will the restaurants / snack bars inside the villages be open?

Of course, the restaurants and snack bars inside the villages will be open: the tables will be more widely spaced and will be required attention to social distancing.

Enjoy the beach safely

Will the beaches of Bibione and Lignano be accessible this summer?

Yes, the works on the beaches have already started.

How will be organized the beach places this year?

The beach places will be more widely spaced: up to 54 square meters for each single beach place, surrounded by greenery.

What kind of safety measures there will be on the beaches?

The companies that manage the beaches are waiting for indications and guidelines from the authorities.
There will certainly be wider distances between the umbrellas, paths and new sanitization procedures on the beach with daily interventions on equipment, umbrellas, bathrooms and closed spaces such as ticket offices.

Will it be possible to access the free beaches?

The companies that manage the beaches are waiting for indications and guidelines from the authorities.
We remind you that among the services included in your booking with Europa Tourist Group there is a free beach place.

Book your holiday safely

Can I book already my next vacation in this exceptionally difficult period?

Of course, the staff of the booking center can be reached by phone every day from 8:30 to 19:00 or by e-mail at europa@etgroup.info for apartments.
Book without apprehension, we are always available for any change of period.

My arrival date is close, how can I cancel my booking?

We suggest you to contact us, you can decide whether to postpone your holiday or cancel it and receive a voucher equal to the amount paid as a deposit valid until 31.12.2021.

I have booked my holiday in one of your facilities, there are a few months left before my arrival. What do you suggest me to do?

We advise you to wait before canceling your reservation. We believe that in some time the situation will certainly be better.

Can I postpone my holiday keeping the deposit paid and without additional charges?

Absolutely yes, you can change the dates of your stay at any time.
In case of non refundable rates we please you to contact our booking centre: +39 0431 430144 / hotel@etgroup.info.

Why can’t you return the deposit since it is a case of force majeure?

According to articles 88 of Legislative Decree No. 18 of 2020 and 28 of Legislative Decree No. 9 of 2020 if you choose to cancel your booking, you will not lose the deposit already paid, but will be entitled to a credit (voucher), which corresponds to the deposit you paid and that will be valid until 12/31/2021.

Until when can I cancel my holiday without losing the deposit?

Util 14.06.2020 you can cancel up to 7 days before arrival and receive a voucher worth the deposit. However, every single case is taken into consideration to try to benefit each of our guests.
In case of non refundable rates we please you to contact our booking centre: +39 0431 430144 / hotel@etgroup.info.

If I can’t go on vacation in 2021, can I transfer the credit to another person?

Of course, the credit can be transferred to a friend, acquaintance or family member.

Are apartments safe and sanitized?

Due to the corona virus, we are taking additional measures that comply with the guidelines of the health authorities in order to adapt our cleaning and hygiene procedures even more strictly.

I haven’t paid the deposit yet but I want to come on vacation, can I wait any longer?

Definitely yes, contact us and we will be happy to extend the validity of your option for a few more weeks.

How is the health system in Bibione and Lignano?

Bibione is located in the Veneto region and Lignano in the Friuli Venezia Giulia region. During the Covid-19 emergency, the health systems of these two regions have proven extremely successful, both in containing cases and in treating people who have tested positive for Covid-19.

Thanks to their excellent health systems, Bibione and Lignano offer you a holiday in complete safety:
– First aid facilities;
– Helicopter rescue service;
– Hospitals only a few kilometers away;
– Medical assistance on the beach;
– The thermal center Bibione Thermae offers the possibility to carry out the Covid-19 antibody blood test by payment.

We take this opportunity to thank you for your loyalty, and we sincerely hope that the situation improves quickly. We will keep you updated on any changes and we look forward to welcoming you back to our facilities as soon as possible.

Best wishes, Europa Tourist Group team

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