WE ALWAYS TAKE CARE OF YOUR HOLIDAYS WITH OUR USUAL PASSION
Thanks to all the health safety measures implemented and the professionalism of the services offered, summer 2020 in the Europa Tourist Group facilities guaranteed our guests moments of freedom and carefree.
Looking to the next summer season with confidence and hope, we assure you of our maximum availability to provide you with any kind of information about your next holiday, welcoming you again in complete safety in our facilities in Bibione and Lignano.
Here we have collected some questions and answers that may be useful for you:
Book your holiday safely
Until when can I cancel my holiday without losing the deposit?
To guarantee you a more relaxed booking, we have changed our cancellation policies.
Now you can change or cancel your reservation without losing the deposit up to 14 days before your arrival. So you can choose the perfect accommodation for you and your family in advance. If you change your mind, you will receive a voucher equal to the full amount paid valid for another holiday within the following year.
Our Staff is waiting for you every day from 8.30 to 19.00, you can call our booking center at +39 0431 430144 or send an e-mail to email@example.com. You will also find the availability updated in real time on our website etgroup.info.
Can I book my holiday using the voucher I received from you last year?
Of course, for more information on how to use your voucher you can contact our staff every day from 8.30 to 19.00, you can call our booking center at +39 0431 430144 or send an email to firstname.lastname@example.org. You will also find the availability updated in real time on our website etgroup.info.
A safe holiday in apartment
How will be managed the check-in at the agency?
We remind you that it’s already possible to check-in online before arrival, in order to simplify and speed up the procedures in the agency. At your arrival you will be welcomed in a safe and sanitized environment by our team, trained and equipped with security devices, that will take care of sanitizing the keys before and after delivery.
For greater customer tranquillity, we suggest you to enter one person per family.
Will I always have to wear a mask?
We cannot know for sure what the regulations will be in force during next summer.
We are confident that the regulations will be like those of summer 2020, if not less restrictive. In this case, you can walk freely with your family, relax under the umbrella, play on the beach or sit at the restaurant table with your family without having to wear a mask.
The mask must be used outdoors when it is not possible to respect the social distance of 1 meter between people not living together and not housed in the same apartment and always in indoor places open to the public.
What protocol do you follow for cleaning apartments?
The guidelines for cleaning our apartments have been integrated with the indications of the Italian Ministry of Health:
• All surfaces, furnishings, dishes, utensils and floors undergo a deep cleansing followed by careful sanitization using chlorine based disinfectant solutions (0.5% active chlorine) or 75% alcohol based disinfectant.
• Cleaning operations are carried out by selected staff, hired and trained directly by our company, wearing the required safety devices such as masks and gloves and in possession of sanitizing gel.
• The compliance with the procedures is guaranteed by the constant monitoring and instruction of our staff and by the use of sanitized equipment for each individual apartment.
• For more safety, we have been using disposable mattress covers and pillow covers for years.
• Towels and bed linen has always been subjected to sterilization by our industrial laundry.
Will the swimming pools of the villages and residences be open?
Of course, the pools will be open.
In the solarium areas, a minimum spacing of the beds of two meters is guaranteed, with the exception of those designed for the occupation of people living together and staying in the same apartment.
For more information on the opening date of the swimming pools in the individual villages and residences, we suggest you to contact our booking center: email@example.com / +39 0431 430144.
Will the children’s play areas be open?
Where present, the indoor and outdoor play areas will be open. Parents will be responsible for their children’s compliance with safety and social distancing rules.
How will be managed the maintenance in the apartments?
If it is necessary to carry out maintenance or minor repairs to the rented apartment, one of our maintenance staff will access the apartment respecting all the health protocols provided, equipped with the required safety devices and respecting the safety distances.
How will be delivered the extra equipment such as bicycles and strollers?
The delivery of extra equipment such as bicycles, high chairs, strollers etc. will follow the usual methods. All the equipment will be disinfected.
Will be active the animation service in the villages?
In Villaggio & Aparthotel Planetarium and Aparthotel Villaggio Marco Polo the animation service will be active in compliance with the anticovid regulations.
Our animation team receive a specific training to carry out activities with small groups. The animation activities are carried out mostly outdoor or in indoor places frequently ventilated. All the materials used is sanitized after each use.
Due to the current anticovid regulations and possible new ones the animation activities may vary.
Will the restaurants / snack bars inside the villages be open?
Of course, the restaurants and snack bars inside the villages will be open: the tables will be more widely spaced and will be required attention to social distancing.
Bibione e Lignano Sabbiadoro: your destination for a safe holiday
How is the health system in Bibione and Lignano?
Bibione is located in the Veneto region and Lignano in the Friuli Venezia Giulia region. During the Covid-19 emergency, the health systems of these two regions have proven extremely successful, both in containing cases and in treating people who have tested positive for Covid-19.
Thanks to their excellent health systems, Bibione and Lignano offer you a holiday in complete safety:
- First aid facilities from May until September;
- Helicopter rescue service;
- Hospitals only a few kilometers away;
- Medical assistance on the beach from May until September;
The thermal center Bibione Thermae offers the possibility to carry out the following tests by payment:
- Serological test for anti-Covid-19 antibodies.
- Antigen test, which highlights the presence of components of the Covid-19 virus.
- Molecular test, which highlights the presence of genetic material (RNA) of the Covid-19 virus.
Enjoy the beach safely
Will the beaches of Bibione and Lignano be accessible next summer?
Yes, the beach service will be available next summer from May until September.
Like last summer, the beach places will be more spaced in compliance with the regulations.
Will be possible to access the free beaches?
Yes, it will be possible to walk on the free beaches.
We remind you that among the services included in your booking with Europa Tourist Group there is a free beach place.
Is it possible to play sports on the beach?
It will be possible to practice individual sports that normally take place on the beach (e.g. racket games) or in the water (swimming, windsurfing), respecting the social distance of 1 meter between people who do not live together and do not stay in the same apartment/room.
It is not possible to practice group sports and team activities that can lead to gatherings of several people.
We take care of your bookings
We remind you that our booking centre team is available everyday from 8:30 to 19:00 by phone + 0431 430144 or by e-mail firstname.lastname@example.org .
We will keep you updated on any changes and we look forward to welcoming you back to our facilities as soon as possible.
Best wishes, Europa Tourist Group team